Privacy Policy
This Privacy Policy explains how Heroes Hub ("we", "us", "our") collects, uses and protects the personal information you provide when using this website.
Who we are
Heroes Hub is an independent business providing a UK-wide directory of veteran support organisations, along with news, guides and community resources. For any privacy questions, contact us at hero@heroeshub.uk.com or 0207 175 3622.
Information we collect
- Information you provide when you create a free membership account, complete our contact form or download a resource, such as your name, email address and the role you selected.
- Records of ebooks and guides you download while signed in, so we can follow up with related resources where appropriate.
- Basic technical information such as your browser type, device and pages visited, collected through standard web analytics.
How we use your information
- To create and manage your account and provide the services you request.
- To send you the Heroes Hub newsletter, updates and offers where you have opted in.
- To respond to enquiries submitted through our contact form.
- To improve our website and understand how visitors use it.
Legal basis
We process your personal information on the basis of your consent, to perform a contract with you, or where we have a legitimate interest in operating and improving Heroes Hub.
Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate the site, our email and CRM platform, hosting and analytics providers, all bound by appropriate data protection terms.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict processing of your personal information, and to withdraw consent at any time. To exercise these rights, contact hero@heroeshub.uk.com.
Retention
We keep your information only for as long as needed to provide the service and for any legal or regulatory purposes, then delete it securely.
Contact
Heroes Hub, hero@heroeshub.uk.com, 0207 175 3622.